Become a Retail Deputy Manager
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You’ll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You’ll be a role model for the team—motivating, coaching, and ensuring every shift runs smoothly.
Responsibilities
* Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
* Take ownership of key operational areas such as stock management, merchandising, and compliance.
* Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
* Coach and develop team members, providing feedback and support to help them grow.
* Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
* Support recruitment, onboarding, and training of new team members.
* Monitor store performance and contribute ideas to improve sales and efficiency.
* Ensure health & safety, cash handling, and loss prevention procedures are followed.
* Foster a positive, inclusive, and high‑performing team culture.
Skills / Behaviours
* Experience in a supervisory or team leadership role within retail or customer service.
* Strong communication and interpersonal skills.
* Confident in leading a team and making decisions.
* Organised and able to manage multiple priorities.
* Customer‑focused with a passion for delivering great service.
* Flexible and reliable, with a hands‑on approach.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience supporting recruitment, training, or performance management.
Leadership
* Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
* Lead your team to reach their potential and steer your store to break records and get in the spotlight.
* Work collaboratively with support departments and peers. If something is not quite right, provide quality constructive feedback so the team can improve.
* Support your team’s well‑being and aspirations, having everyday conversations about performance, career goals and progress.
Perks
* 25% colleague discount and exclusive double‑discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family‑friendly leave – enhanced maternity, paternity and adoption pay.
* Holiday – 33 days, including bank holidays, with increase for long service.
* Can‑Do Academy – grow your skills and career with instant access to further training.
* Stream – claim early access to 50% of your wages as you earn them.
* Share Scheme – own a piece of The Works.
* 24/7 support for you and your family via Retail Trust Charity’s Employee Assistance Programme.
* Healthcare Cash Plan – cover everyday healthcare costs.
* Long‑service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.
For you if you’re
This role is open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We encourage you to apply if you are looking for an inclusive culture where everyone feels able to be themselves.
We are open to discussions around working hours and flexible working arrangements. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.
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