Do you have a friendly manner, a calm approach, and a passion for helping people? We're looking for a dedicated Receptionist to join our caring and supportive team covering a period of maternity leave. As the first person visitors meet, you'll play a vital role in creating a warm, welcoming experience for residents, families, and professionals.
* Welcome residents, families, visitors, and health professionals with kindness and professionalism.
* Manage incoming calls, emails, and general enquiries.
* Support residents and families with information and assistance.
* Maintain a tidy and welcoming reception and bistro area.
* Handle administrative duties such as filing, updating records, and booking appointments.
* Assist the administration and management team with day‑to‑day admin tasks.
* Follow confidentiality and safeguarding procedures at all times.
* Excellent communication and people skills.
* Compassion and a genuine interest in supporting older adults.
* Good organisational skills and attention to detail.
* Confident using telephones, computers, and basic admin systems.
* Ability to stay calm, patient, and professional.
* Previous admin or reception experience is helpful, but not essential.
* We offer all team members 1 free meal per shift.
* Uniform provided.
* Enhanced Bank Holiday pay.
* Cycle to Work scheme - why not save money on commuting costs and improve your health at the same time.
* Milestone Birthdays - get EXTRA time off to celebrate that special birthday.
* Company sick pay which is over and above the statutory entitlement. (subject to length of service)
* Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
* Recognition and staff appreciation initiatives.
* Health Cash Plan (subject to T&Cs).
* Death in Service Benefit (subject to T&Cs).
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