Home based, covering Eastbourne & the surrounding areas
12 Months Fixed Term Contract, Full Time
This role is home based, but you will need to be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues. There will be an expectation of travel 2 or 3 times throughout the year to further locations such as Coventry or Reading, which depending on where you live may require an overnight stay for meetings.
We are now looking for a Housing Officer (known internally as Customer Partner Neighbourhoods) to join our Neighbourhood team to provide exceptional customer service and put customers at the heart of everything you do.
At Stonewater, we are passionate about proactively managing our communities. The Customer Partners in our Neighbourhoods team play a vital role in this. We aim to build resilient, healthy, and happy communities, and we are seeking someone who can help us achieve this by bringing creativity and problem-solving skills.
In this role, you will work closely with customers and stakeholders to resolve queries related to community management, such as waste and nuisance in communal areas. You will also have the opportunity to identify and manage community projects to enhance our customers' lives.
This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model while maintaining local connections.
The Ideal Candidate Will
* Have proven Housing Management & Community Development experience.
* Have a strong customer focus.
* Possess high-level communication skills, demonstrating the ability to positively influence and negotiate outcomes.
* Be experienced in partnership working to meet customer needs.
* Be able to think beyond process to find innovative solutions for customers.
* Have exceptional Time Management & Organisational skills, essential for working independently daily.
* Be able to hit the ground running in a fast-paced environment.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
Note: Stonewater reserves the right to close the application process early if enough quality applications are received.
Discover Stonewater
Stonewater is a leading housing provider managing around 40,000 homes, serving 93,000 customers across a portfolio of affordable properties for general rent, shared ownership, sale, and specialist accommodation, alongside an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are looking for like-minded individuals to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial. We want people who are eager to make a difference and transform lives.
We are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader, which enables us to better support our colleagues regarding disability, mental health, and wellbeing. We have also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. Additionally, we are committed to being a Menopause Friendly employer and working towards related accreditation.
Are you ready to #DiscoverStonewater?
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