Second Line Support Analyst
Guildford | Onsite
Salary: £32k - £40k
I'm currently working with a well-established professional services organisation that's looking to add an experienced Service Desk Analyst to their growing IT team.
This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.
Tech Stack Includes:
* Microsoft 365
* Intune
* Windows 10/11
* Azure / Entra ID
* Azure Virtual Desktop (AVD)
* Exchange Online
* Teams / SharePoint / OneDrive
* ITSM platforms (ServiceNow, Halo, FreshService etc.)
The Role:
* Providing 1st & 2nd Line support
* Troubleshooting across Microsoft environments
* Supporting users in an ITIL-driven environment
* Working closely with infrastructure teams and third parties
* Contributing to process improvements and documentation
* Acting as an escalation point where required
Ideal Background:
* Previous Service Desk / IT Support experience
* Strong Microsoft 365 support skills
* Experience with Azure AD / Entra ID & Active Directory
* Strong customer service and communication skills
* Experience with ticketing/ITSM systems
Desirable:
* Intune
* AVD / Azure exposure
* PowerShell
* HaloITSM
* Professional services or regulated environment experience
Excellent opportunity for someone looking to develop further within a modern Microsoft environment with strong progression potential.
If interested, please apply or message me directly for more information.