Recruiter: Daniel McCarthy
Career Grade: C
Internal Closing Date: 28th November 24
Why this role matters
This role is accountable for the design of customer-facing DNS capabilities across BT, spanning broadband, mobile and wifi services as well as multiple specialist internal and externally-facing services.
It provides leadership to an immediate team of designers and developers as well as a virtual platform team spanning Delivery, Operations and other stakeholders, owning solutions and providing subject matter expertise across BT Group. In addition, it acts as Product Owner for DNS products within EE, BT and Plusnet Broadband services. Together with colleagues, the role holder develops, scales and operates BT Group’s broadband services to create a brilliant network experience for our customers.
You will have previous experience in a leadership role working for a service provider and have experience of delivering customer facing products at scale.
Ideally you would have run an internal network in a business. Your technical expertise is not so important if you have previously delivered critical services to the end customer.
Experience in DNS would be a plus but not essential, it's your leadership and broader expertise in driving change and your passion for delivery.
This role can be based in Birmingham, London, Bristol, Glasgow or Manchester. Our hybrid working model means you are expected to be in the office 3 days per week.
You'll have the following responsibilities
This is an integral role, over 99% of homes and businesses can connect to BT Group’s broadband and mobile networks. All of our broadband, mobile, wifi and internet services are dependent on DNS – the “phone book” of the internet, and it’s one of the largest DNS platforms in the UK. In this role, you’ll lead the design and development team for a critical service used by over 30 million people every day.
You’ll be leading a team of highly skilled technologists, enabling them to be their very best so that we can continue to lead in network innovation for the UK.
As we continue to transform through use of agile methodologies, new technologies, automation and new products, you’ll be key to shaping and delivering the strategy, inspiring your team as they learn new skills, think in new ways and deliver brilliant customer experiences.
You’ll work as part of a wider leadership team across our Broadband and Networks units to accelerate our modernisation, shape our culture and deliver seamless connectivity.
Responsibilities include:
• Shape DNS Design Team’s strategy to enable the achievement of the ISP tribe and wider BT goals.
• Leadership of DNS Design Team; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create a high performance culture.
• Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level, and be able to confidently present information, facilitate negotiations, and provide thought leadership to them.
• Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities.
• Forecast supply and demand of resource requirements based on known and unknown business needs.
• Drive development of complex network and software capabilities to create innovative products for our customers.
• Accountable for security and compliance of platforms and services within DNS.
• Accountable for operation of BT’s DNS services.
You'll have the following skills and experience
Skills
• People management and leadership.
• Proven ability to motivate, inspire and lead teams in a complex environment and through periods of change.
• Expertise in DNS, Broadband and Mobile networks.
• Leadership of software and cloud-based developments.
• Understanding of drivers and measurement of customer experience; experience in driving improvement in customer experience.
• Experience in managing agile product development.
• Commercial savviness; budgeting, demand management and vendor management and negotiation.
• Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
• Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.
• Ability to lead remote teams and collaborate with remote stakeholders in a highly effective manner.
Experience
• Mandatory: experience of leading highly skilled engineering or software development teams.
• Mandatory: experience of developing and playing a part in the in-life operation of critical large-scale customer-facing networks.
• Mandatory: experience of managing strategic vendor relationships and associated budgets.
• Preferable: experience of designing and operating complex service provider, web scale or broadcast services, including DNS.
• Preferable: experience of agile product development.
• Preferable: expertise in solution architecture.
• Preferable: Roadmap setting or technology architecture experience.
Benefits
• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Why this job matters
This role is accountable for design of customer-facing DNS capabilities across BT, spanning broadband, mobile and wifi services as well as multiple specialist internal and externally-facing services. It provides leadership to an immediate team of designers and developers as well as a virtual platform team spanning Delivery, Operations and other stakeholders, owning solutions and providing subject matter expertise across BT Group. In addition, it acts as Product Owner for DNS products within EE, BT and Plusnet Broadband services. Together with colleagues, the role holder develops, scales and operates BT Group’s broadband services to create a brilliant network experience for our customers.
What you’ll be doing – your accountabilities
* Shape DNS Design Team’s strategy to enable the achievement of the ISP tribe and wider BT goals.
* Leadership of DNS Design Team; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create a high performance culture.
* Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level, and be able to confidently present information, facilitate negotiations, and provide thought leadership to them.
* Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities.
* Forecast supply and demand of resource requirements based on known and unknown business needs.
* Drive development of complex network and software capabilities to create innovative products for our customers.
* Accountable for security and compliance of platforms and services within DNS.
* Accountable for operation of BT’s DNS services.
The skills you’ll need to succeed
* People management and leadership.
* Proven ability to motivate, inspire and lead teams in a complex environment and through periods of change.
* Expertise in DNS, Broadband and Mobile networks.
* Leadership of software and cloud-based developments.
* Understanding of drivers and measurement of customer experience; experience in driving improvement in customer experience.
* Experience in managing agile product development.
* Commercial savviness; budgeting, demand management and vendor management and negotiation.
* Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
* Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.
* Ability to lead remote teams and collaborate with remote stakeholders in a highly effective manner.
Experience you’d be expected to have
* Mandatory: experience of leading highly skilled engineering or software development teams.
* Mandatory: experience of developing and playing a part in the in-life operation of critical large-scale customer-facing networks.
* Mandatory: experience of managing strategic vendor relationships and associated budgets.
* Preferable: experience of designing and operating complex service provider, web scale or broadcast services, including DNS.
* Preferable: experience of agile product development.
* Preferable: expertise in solution architecture.
* Preferable: Roadmap setting or technology architecture experience.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.