Digital Learning and Support Coordinator
Location: Sunderland
Salary: £28,764 to £30,468 per annum
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23.59 hours BST on Friday 05 June 2026
Reference: D12000526
Are you passionate about supporting students in their learning journey? Are you ready to contribute to the advancement of a dynamic and inclusive learning environment? We have an exciting opportunity for a proactive and enthusiastic individual to join our team as a Digital Learning and Support Co‑ordinator within our Future Ready Hubs working across our Sunderland College and Hartlepool Sixth Form campuses and managing a team of Student Support Officers.
To succeed in this role, you'll need strong interpersonal skills, the ability to lead a team and build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
About The Role
As a manager of the Future Ready Hubs, you'll play a vital role in ensuring the service on each campus provides essential support to students, and that they have access to key resources and information to support their student journey.
You will provide line management working across college sites at Sunderland College and Hartlepool Sixth Form to a team of Student Support Officers, fostering a supportive and high performing team. The team focus is to offer assistance and advice on the college library and learning resources, study skills, digital tools and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.
Our Future Ready Hubs epitomize a one‑stop shop support centre for college life which is both a physical and digital student hub. Bringing student services functions together so they are effective to use and access, provide a consistent and equitable approach and meet the diverse needs of our student body. We provide a vibrant and welcoming space for students to get help, undertake individual study, collaborate with peers and develop knowledge needed for next steps.
Role Responsibilities
* Line management of a team of Student Support Officers
* Service management of the key Welcome desk functions within the Future Ready Hubs at Sunderland College and Hartlepool Sixth Form College.
* Customer service to stakeholders in person, by telephone, and email.
* Providing support to students within the College Future Ready Hubs.
* Leading the timely administration and support regarding student bursary and financial support funds.
* Leading the promotion and support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.
Qualifications
* You should have a Level 3 qualification, along with experience in team leading or management, and providing customer service, support and guidance.
* Your communication skills, both written and verbal, will be essential.
Essential Skills & Experience
* To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels.
* Your communication skills, both written and verbal, will be essential.
* Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users.
* Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
What’s in it for you?
* Enjoy a generous holiday allowance (35-48 days per year, plus public holidays).
* Generous family leave and flexible working options (dependent on role)
* LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%)
* Access to myLifestyle benefits platform providing retail discounts and more.
* We offer dental, eye care & health cash plans.
* Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
* Free parking on most campuses.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.
We believe in equal opportunities and welcome applications from all sections of the community.
We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
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