An established and growing IT services organisation is seeking a Technical Services & Warehouse Manager to lead its warehouse operations and technical services function. This is a hands‑on leadership role, responsible for ensuring efficient processes, high service standards, and strong team performance.
Reporting directly to the Chief Operating Officer, you’ll play a key role in driving operational excellence, improving workflows, and supporting customer delivery across logistics, repairs, and technical services.
Key Responsibilities
You will be responsible for delivering a high-quality service experience through effective management of warehouse operations and technical support activities, including:
* Managing technical support queries and contributing to bid support where required
* Overseeing stock allocation, dispatch, and overall warehouse efficiency
* Optimising warehouse processes and maintaining accurate inventory control
* Monitoring and updating customer systems with relevant service data
* Managing returns processes, including Proof of Delivery (POD) updates within internal systems
* Triaging returned equipment and coordinating repair workflows
* Staging and configuring IT hardware for deployment
* Maintaining tools, test equipment, and technical resources
* Conducting diagnostics and testing across a range of IT and network devices
* Leading, developing, and managing a team, including training plans and performance reviews
* Supporting projects involving stock management, warranties, and RMA processes
* Ensuring smooth day‑to‑day team operations
Additional Responsibilities
* Build strong relationships with customers, suppliers, and internal teams
* Demonstrate flexibility to support wider business needs
* Identify and address ongoing training and development requirements
Skills & Experience
We’re looking for someone with a blend of technical knowledge, operational experience, and leadership capability:
* Strong problem‑solving skills with the ability to analyse information and make sound decisions
* Excellent communication skills, both written and verbal
* Experience with IT hardware staging and configuration (builds, deployment readiness, etc.)
* High level of IT literacy, including Microsoft Office and internal systems
* Ability to manage and prioritise a busy workload effectively
* Comfortable working under pressure while maintaining high standards
* Experience within an RMA or returns‑based environment is advantageous
* Proven experience in warehouse management, including stock control and process optimisation
Personal Attributes
* Self‑motivated and proactive
* Able to work independently and take initiative
* Logical and solutions‑focused thinker
* Strong team player with a collaborative approach
* Confident decision‑maker with good problem‑solving abilityOpen and effective communicator
What’s on Offer
* Long‑term career progression within a growing organisation
* Competitive salary and benefits package
* Tailored training and development opportunities
* Supportive and collaborative working environment
* Strong focus on sustainability and responsible business practices
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