Overview
Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK. They are seeking an experienced Administrator/Customer Service person to join their dynamic and fast-paced team during this period of unprecedented growth. The Customer Service department links all other departments from the warehouse through to finance and to all customers.
Key Responsibilities
* Processing customer orders on Sage200, ensuring the correct details are entered, including pricing
* Effective communication with customers to deliver excellent customer service
* Handling phone and email queries
* Liaising with customers and delivery partners to ensure timely delivery
* Liaising with the warehouse concerning stock levels
* Liaising with other internal teams as appropriate, such as sales and finance
* Arranging returns and issuing credit notes
* Invoicing customers
* Taking telephone orders and processing payments over the phone
* Adhering to customer-specific requirements
* Reporting quality issues and customer complaints to the operations manager and quality person
* To ensure that all activities associated with wholesaling operations are undertaken in compliance with Wholesaling Distribution Authorisation - WDA(H)
* To ensure compliance with Good Distribution Practices in all activities associated with purchasing, supplying and distributing medical products
* To maintain a high standard of service to all customers
* Highlight any changes necessary to the QMS to reflect current business practices to the line manager and/or RP
Key Skills / Experience
* Good organisational skills are essential for this role
* Previous experience in a customer service environment is essential, ideally from a medical or highly regulated industry background
* Ability to work under pressure and prioritise workload
* Good communication skills – verbal and written
* Good computer skills
* Experience with Sage 200 or equivalent is preferred
* Ability to work as part of a close-knit team
Additional Information
* This is a full-time, temp-to-perm role working Monday – Friday, 9 am – 5 pm, fully on-site.
* Private medical cover
* 35-hour working week
* 23 days holiday plus Bank Holidays
* Pension increase to 4% contribution after 6 months
Please contact Matt Hartwell on 07301283663 or email your CV to matt.hartwell@forcerecruitment.com for a confidential chat.
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