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Operations & Supply Chain Manager, Stoke-on-Trent
Client: Nursem
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
“A business with heart” – Deborah Meaden, Dragon’s Den
Nursem was founded by paediatric nurse Antonia and her husband Jonny to help combat the effects of relentless hand washing experienced by healthcare professionals. With over 19,000 five-star reviews, our signature hand cream is highly rated and available in major UK retailers.
Our mission is to deliver FREE hand care to NHS nurses and midwives through the ‘Nursem Promise’. For every product sold, we give a month’s worth of Nursem to a healthcare professional, with over 655,000 Promises delivered so far!
We aim to become a household name in the next 2-3 years. We are seeking an Omnichannel Operations Manager to join our team.
This role offers an exciting opportunity to contribute to a growing business, help implement our plans, and make a positive impact on healthcare professionals’ lives.
Role Details: Operations Manager (Salary: £40k - £50k FT + Bonus + Share Options)
Location: Remote (UK only). Attendance at our Gosforth, Newcastle head office required at least once a month if outside NE England, with occasional travel.
This role is ideal for someone looking to develop a team and grow into a senior leader within a fast-growing consumer brand.
You will oversee our omnichannel operations, ensuring efficiency and excellence in processes, working closely with internal teams and external supply chain partners to manage everything from design and development to warehousing, fulfillment, and delivery.
Experience with scaling businesses, building processes, and systems is essential.
Preferred Experience:
* 3-5 years in operations for a fast-growing DTC & retail brand
* Knowledge of Mintsoft, Unleashed, Shopify
* Understanding of PIM and retail supply systems
Responsibilities:
* On-Shelf Availability: Maintain +98% availability of core SKUs.
* B2B Logistics: Manage 3PL relationships, KPIs, and improve service levels. Handle inbound orders and invoicing.
* B2C Logistics: Manage daily 3PL relationships, KPIs, and profitability.
* Manufacturing & Supply: Oversee manufacturing partnerships, suppliers, and production schedules.
* New Product Launches: Manage product introductions into supply chains.
* Product Data Management: Ensure accurate product information sharing.
* International Expansion: Support supply chain development outside the UK.
* Systems & Software: Manage inventory and purchasing systems like Unleashed.
* S&OP: Oversee demand forecasting and supply planning.
* Administrative Tasks: Track Nursem Promise, support month-end processes, and manage invoices.
* KPIs & Reporting: Track and report operational metrics.
* Team & Culture: Foster a positive company culture and support team performance.
About You:
You are eager to work in a fast-paced skincare business, proactive, and solution-oriented. You are confident, resourceful, organized, analytical, and a good communicator. Most importantly, you are caring, approachable, and eager to contribute to a meaningful mission.
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