Job Title: Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham
Rate of Pay / Hours: £25,800 Basic up to £6,000 Incentive Plus Generous Company Benefits, Training & Development
Contract Type: [Specify contract type here]
Location: Birmingham
Additional Details: This role is shift-based, working 5 days out of 7. Some weekend work is expected.
Are you looking for a change? Wanting to make your mark? Keen to mix business with pleasure? Think differently and don’t settle for anything less than the best? Well, it would appear this may be your lucky day!
We are seeking a new team member to join our central office in Birmingham. As a Reservations Sales Agent, you’ll work on behalf of the 37 Malmaison and Hotel du Vin properties across the UK.
Your responsibilities will include talking to customers, handling enquiries, maximising conversions, and showcasing our hotels and services. Making great experiences happen for our guests will be your top priority, ensuring they receive top-notch service every time.
Ideally, you will have…
* Experience in a customer service role (6 months or more preferred)
* A natural enthusiasm for customer service
* Confidence when speaking to customers on the phone
* Great attention to detail and a passion for customer care
* A hunger to succeed and meet targets
* Good computer skills and listening abilities
* Quick thinking, initiative, and problem-solving skills
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