We are working with an award winning employer to find a Customer Services Administrator in the Witham area to join their team.
As part of the role you will be working within the science and research industry, liaising with both UK and International clients; primarily on email. Primarily office based, the role will on occasion require client or site visits and event participation.
This is for a 6-month fixed-term contract, with potential to be made permanent over time.
Please note you must be a car driver and have access to your own car; and live within a 20 mile commute of Chelmsford. We will not consider applications from those out of area.
Main Duties and Responsibilities
Championing core values and ethics, proactively following group policies.
Daily Management of your portfolio with focus on high quality service delivery primarily via email
Building strong relationships with clients
Producing electronic certificates, reports and invoices in an accurate and timely manner
Data management of job progress system and client information
Interpreting results/reports and taking appropriate actions, both internally (other departments, group offices, subcontractors) and externally with clients
Contributing to credit control activities as required to enable prompt payment
Undertaking and providing training activities as required
Ability to problem solve and find solutions to complex queries
Ability/willingness to assist in other areas of the Metals & Minerals business from time to time, as and when required
Pro-active participation in:
Team meetings and following through actions/projects
Contributing to upkeep and improvement of office processes and procedures
Keep up to date with market intelligence and best practises
Build strong links with other internal departments (sales and marketing, laboratory, finance, other coordination teams, legal)
Attend client meetings and events as and when required
Responsibility to ensure all Quality, Health, Safety and Environmental tasks are completed within a timely manner.
Adherence to quality Key Performance Indicators
Adherence to all legal requirements
Involve in overall process improvementDeliverables
Follow set quality key performance indicators
Ensure all daily, weekly, and monthly priorities are completed efficiently and effectively
Adherence to latest sanction controls, financial controls and other legal requirements
Experience
Educated to A level standard (or equivalent experience/qualification).
Ability to communicate to a high standard.
Ability to manage time effectively.
Flexible, innovative and creative.
Customer focused.
Benefits
The great benefits of working for this company are below.
5% EE with 5% ER pension
24 days (rising to 25 in 2024) holidays plus public bank holidays (Pro Rata)
Life Assurance - 3x cover
Group Income Protection - 26 week deferred period, 50% of salary for up to 5 years
Employee Assistance Program
Cycle to Work - Flex Self Funded Via Vivup
Tech-scheme (White Goods) - Flex Self Funded Via Vivup
Gym Membership discount vouchers - Flex Self Funded Via Vivup
Discounts/Perks - Flex Self Funded Via Vivup
Car Salary Sacrifice - Flex Self Funded Via Vivup
Receive external trainingAdditional Notes:
Location Disclosure: Please mention your location in your CV. Applications without location details may experience delays in processing.
Eligibility: Only applicants with UK residency and full visa status will be considered. Applications from those outside of the UK will not be shortlisted. If you plan to relocate, please mention this in your CV or cover letter