Operations & Onboarding Manager- Greater Manchester- Office Based ***Exclusive to Axon Moore*** My client, a market leader in their sector are seeking an experienced Operations & Onboarding Manager to join a very dynamic and busy team to drive the smooth running of business operations while ensuring seamless onboarding experiences for all new clients. This is a hands-on leadership role where you will shape operational strategies, optimise processes, and deliver outstanding service across all touchpoints. Key Responsibilities: Operations Lead and manage day-to-day operations (no staff management required at this stage) Develop and implement operational strategies that drive efficiency, compliance, and business success. Design and refine processes to meet company objectives and ensure quality excellence. Monitor and report on KPIs, operational performance, and system improvements. Manage internal and external stakeholder relationships, integrating their needs into operational planning. Use data and analytics to make informed decisions and enhance operational effectiveness. Collaborate with cross-functional teams such as sales, finance, and marketing to ensure seamless business operations. Ensure consistent, high-quality service delivery to customers at every stage. Allocate resources effectively, including budget management and workforce planning. Stay up-to-date on industry best practices, regulations, and trends to ma...