London
A GBP 45,000 : A GBP 50,000
a premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation : leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.
The Role
* Lead and develop reception teams across multiple busy sites
* Take full ownership of reservations, guest enquiries and VIP coordination
* Manage guest flow to support a smooth, consistent service
* Build relationships with regulars and key guests to drive repeat business
* Oversee systems, reporting and booking performance
* Collaborate with senior leadership to continuously improve guest experience
* Step into wider operations when needed during peak periods
The Person
* Experience in a similar role within a fast-paced environment
* Strong background in high-volume or premium hospitality settings
* Confident using reservation systems such as SevenRooms, OpenTable or similar
* Proven ability to lead, train and retain high-performing teams
* Highly organised with strong attention to detail
* Personable, polished and confident dealing with a range of guests
* Able to stay composed under pressure and make quick, sound decisions
* Professional approach with excellent communication skills
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