Job summary
Penrhyn Bay Medical Centre is a warm and friendly practice serving a population of 6500 patients. We require a practice receptionist to join our team to maintain high standards of patient care as well as carry out administrative tasks. Excellent interpersonal and communication skills and IT literacy are essential for this post, as are patient service skills. The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and well being of others.
Some flexibility will be required including cover when other members of the team are on holiday. Previous experience in a GP surgery and a working knowledge of EMIS web are also desirable.
Main duties of the job
Able to deal with the day today running of the reception area, such as dealing with prescriptions, booking appointments, dealing with queries and scanning/coding clinical letters when required. Experience of working in primary care would be preferred but not essential as training would be given.
About us
Penrhyn Bay Medical Centre is a friendly practice serving a population of 6000 patients. We have a branch site situated in Deganwy. We have a team of 4 GPs, 2 Practice Nurses, a Health Care assistant and 6 Receptionists.
We all work as a team and help each other. We have a very friendly atmosphere in the workplace whilst maintaining high standards of professionalism. Automatic enrollment into the NHS Pension Scheme available.
Job description
Job responsibilities
Arrive, amend and cancel patient appointments in line with practice appointments procedures. Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented
Produce repeat prescriptions according to practice procedures and ensure timely completion of the scripts for the clinicians on a daily basis.
Responding to requests or queries for support as they arise in an appropriate and timely manner
Ensure up-to-date maintenance of computerised and manual filing systems
Opening & Closing surgery
Post - open / sort
Raise blood forms
Be able to cover all reception positions as necessary
Process appointment requests for today/future appointments from patients by telephone via AskmyGP.
Have working knowledge of telephone system
Team work
Job description Job responsibilities
Arrive, amend and cancel patient appointments in line with practice appointments procedures. Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented
Produce repeat prescriptions according to practice procedures and ensure timely completion of the scripts for the clinicians on a daily basis.
Responding to requests or queries for support as they arise in an appropriate and timely manner
Ensure up-to-date maintenance of computerised and manual filing systems
Opening & Closing surgery
Post - open / sort
Raise blood forms
Be able to cover all reception positions as necessary
Process appointment requests for today/future appointments from patients by telephone via AskmyGP.
Have working knowledge of telephone system
Team work
Person Specification
Qualifications
Desirable
GSCE A to C in English and Maths
Person Specification Qualifications
Desirable
GSCE A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Penrhyn Bay & Deganwy Medical Centre Address
Plas Penrhyn
Penrhyn Bay, Llandudno
Conwy
LL30 3EU
Employer's website