Job Description
We are excited to offer an opportunity for an Ecommerce Customer Service Associate – French Speaking role to join our Ecommerce team full-time basis. This role will be based in our Merton office.
It is required for this role to speak fluent French
The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values, and assist customers with their queries. This role offers a fantastic opportunity to work in a customer environment that is fast paced and interactive, delivering exceptional standards of customer service
KEY RESPONSIBILITIES
1. Provide outstanding customer service, liaising directly with customers and clients on all platforms.
2. Handling customer queries via email, live chat, social media platforms in an effective manner.
3. Maintain high Customer Service standards, information, providing helpful assistance and efficient service. Communicate with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customer.
4. Manage assigned relationships with the E-commerce customer base, via email and by phone, through internal systems. Update customer tickets accordingly within our agreed response time.
5. Proactively keep customers informed of enquiry ...