Customer Tech Support Advisor
We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.
Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile on your face then we would love to find out more about you.
This role is based onsite at Willerby.
Here's why you'll love this role…
- You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services.
- Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
- Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
- Log all customer interactions, and outcomes in the system for visibility and follow-up
Here's why you'll be great in this role…
- Ideally you will have experience working withing telecommunications or ISP environments
- Strong customer service skills
- A good understanding of broadband connectivity and basic network troubleshooting
The benefits…
- Pension – 5% employer / 5% employee contribution.
- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns' and company wide ‘Elevenses' meets to discuss company direction.
- Social Events – Summer and Christmas parties etc.
- Thank Q Awards – Monthly £50 winner, yearly £500 winner.
… and more.
Please note: Unfortunately, we can't offer visa sponsorship.
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