2 days ago Be among the first 25 applicants
Now Hiring: Customer Service Agent | Pet Drugs Online
Love pets and people? So do we.
Join one of the UK’s most trusted pet care brands and help us deliver world-class service to pet owners across the nation. At Pet Drugs Online, we’re passionate about making pet healthcare accessible and affordable — and we know that starts with the right people.
About Us
As one of the largest retailers of veterinary medicines in the UK and part of the IVC Evidensia group, we’ve built a reputation for trusted, compassionate service. Whether it’s on the phone, via chat, or on social media — we go above and beyond to ensure our customers (and their furry friends) are supported at every step.
What You’ll Do
Be the first point of contact via live chat, phone, email, and social platforms
Help customers register and place orders, manage deliveries, and resolve issues
Liaise with suppliers and internal teams to arrange returns, replacements, or repairs
Accurately maintain service records and provide timely updates to customers
Meet and exceed KPIs while delivering thoughtful, first-contact resolutions
What You’ll Bring
️ Experience in an OMNI-channel customer service environment
️ Strong communication, time management, and problem-solving skills
️ Results-driven attitude with a customer-first mindset
️ Ability to work independently and collaboratively in a fast-paced setting
️ Comfortable working to KPIs and adaptable to changing priorities
Bonus Points For:
Complaint handling and conflict resolution experience
A supportive, approachable, and solutions-focused attitude
What We Offer
5 weeks holiday (plus bank holidays & your birthday off!)
Up to 50% staff discount on our products and veterinary services
Bring your dog to work
Wellbeing programmes, family-friendly policies, and EAP
Cycle to Work Scheme & Healthcare Cash Plan
Company pension (5% employee / 3% employer), rewards platform & more
Ready to join our pack?
Apply today and help shape the future of pet care.
email people@petdrugsonline.co.uk for more information
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Veterinary Services
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