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About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Title: Software Solutions Engineer
Location: Welwyn Office UK
Position Summary & Key Areas Of Responsibility
* Develops scripts / applications / software to deliver efficiencies through automation of installation, deployment, management, and monitoring processes.
* Actively assist with the development and maintenance of a continuous integration solution.
* Estimate and commit to delivery of project requirements.
* Work effectively alone or as part of a team – assisting and mentoring junior staff to develop solutions and best practice procedures.
* Participate in continuing process improvement initiatives.
* Coordinate and communicate with other IT departments including PMO, QC, stakeholders, and customers.
* Author ATM Technical specifications, Software Installation Documentation, & User Guides.
* Assess requirements & priorities to ensure delivery of the right product at the right time.
* Provides input on project constraints and dependencies, establishes project acceptance criteria and quality goals.
* Support QC in the testing process from the design & development of appropriate test cases to the resolution of software issues reported.
* Manage issue reporting, investigation, resolution, and deployment through JIRA and ServiceNow tickets
* Support/resolve production issues forwarded by Level 3 Support including the creation of hot fixes.
* Designs and develops quality, object orientated, testable source code if part of assigned responsibility.
* Travel – as required to support onsite activities such as customer Pilot installations.
Preferred Qualifications
* Undergraduate degree in Computer Science/Engineering and/or equivalent experience
* Experience in IT Management;
* Experience of managing Windows-based Desktop solutions;
* In depth knowledge of ATM technology infrastructure: including ATM Terminal Software, NDC, CEN/XFS, ATM Security, operation of ATM software platform management tools;
* Experience in transaction processing platforms, especially Postilion;
* Experience with Windows scripting languages Batch and Powershell
* Experience creating HTML pages utilizing CSS and Javascript
* Experience in defining technical expectations, system requirements and effort estimations for projects
* Experience working to a change management procedure and working with a change management application, preferably ServiceNow
* Experience writing technical documents for product releases
* Ability to investigate reported issues including estimated impact and scale, and providing resolutions
* Experience working with desktop security solutions, preferably Trellix (McAfee) EPO
* Experience working with ATM’s in a Lab or Production setting, having engaged in terminal software and hardware setup/troubleshooting.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
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