Company description:
ClearCourse
Job description:
Location: Tyne and Wear (hybrid)
Type: Permanent
Title: Bureau Manager Direct Debit Operations
ClearCourse is a market-leading technology group delivering innovative software and integrated payments solutions to help businesses thrive. Within our ClearDebit division, we operate one of the UKs trusted Direct Debit Bureaus and were now looking for a skilled Bureau Manager to lead our high-performing operations team.
This is an exciting opportunity for an experienced Direct Debit specialist to take ownership of end-to-end bureau operations, drive process excellence, and shape the future of our service offering. If youre commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you.
What Youll Do
Lead day-to-day Direct Debit and Direct Credit processing in full compliance with Bacs scheme rules
Oversee all bureau reporting, reconciliations, and compliance activities
Act as the primary contact for bureau clients, providing expert support and issue resolution
Drive continuous improvement across systems, processes, and documentation
Collaborate with cross-functional teams to support client onboarding and service enhancements
Build strong customer relationships and support commercial discussions where needed
Maintain robust risk, assurance, and audit controls (including PKI & ASM management)
Train and develop the bureau team, ensuring exceptional operational standards
Support administrative operations and assist with bureau-related sales/marketing activity
What Youll Bring
Strong experience in Direct Debit processing and Bacs scheme compliance
Excellent customer service and client-relationship management skills
Proven experience improving operational processes and documentation
Commercial understanding of service reviews, pricing, and contracts
Strong technical capability with bureau systems, CRM and secure file transfer (e.g., SFTP)
Solid grasp of Payment Services Regulations, risk, assurance, and audit requirements
Confident problem-solver with the ability to handle escalations and complex issues
Experience leading, developing, and motivating teams in a fast-paced environment
Highly organised, detail-driven, and able to manage multiple priorities
Clear, professional communication skills written and verbal
If youre looking for a leadership role where you can influence customer experience, modernise bureau operations and play a key role in a growing payments business, wed love to hear from you.
Profile description:
Behaviours That Make You a Great Fit
Proactive self-starter who thrives with autonomy
Naturally curious and analytical always looking to improve how things work
Calm, confident and clear when handling customer challenges
Excellent attention to detail and strong organisational discipline
We offer:
Benefits
Competitive salary and benefits
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model
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