Support Engineer / TSR - Controls & Instrumentation
Full-time permanent role
Location: Derby, UK
We have an exciting opportunity for a Technical Services Representative (TSR) / Support Enginee r to join our dynamic team, maintaining and troubleshooting cutting-edge systems in gas turbine engine test facilities.
As a TSR, you'll play a pivotal role in providing top-notch customer support while leading issue resolution and mitigating technical risks. This position requires a versatile skill set, where the incumbent will be responsible for overseeing, supervising, and consistently enhancing adherence to ISO accreditation. This primarily entails focusing on the technical proficiency of the calibration process.
Have a creative mind? Let it show! You’ll also be responsible for making suggestions and implementing improvements wherever possible. To be successful in this role, you must have a well-rounded technical background as well as open to working a 24/7 shift pattern as a part of a team.
What you'll be doing:
1. The primary responsibility of this position is to maintain and troubleshoot systems in Gas Turbine engine test facilities.
2. Handle the day to day requirements of the customer with respect to the supplied system, track ongoing problems and provide feedback to the customer and design authorities
3. Design, implement and use tools and systems to monitor the system performance and reliability
4. Perform system troubleshooting for software at the application level and hardware to assembly level
5. Perform required system calibration and hardware maintenance
6. Ensure traceability of the hardware inventory and hardware configuration control
7. Provide feedback to the hardware and software design departments regarding features of current and proposed systems
8. Continually monitor the support process and suggest / implement improvements wherever possible
9. Maintain and manage critical spares for all system hardware
10. Suggest preventative actions, create workarounds and provide solutions to system problems
11. Suggest improvements to products, processes and environmental aspects
12. Troubleshoot instrumentation related to the measurement of numerous parameters such as temperature, pressure, frequency, strain, vibration and flow.
13. Willing and able to work as a team member on 24/7 shift pattern.
What'll help your success?
14. Minimum of 9+ years experience working with electronics, instrumentation and /or control systems
15. Understanding of the principles of calibration & measurement systems
16. Working knowledge of Data acquisition systems
17. Engineering degree/ HND in Engineering or relevant experience considered.
Who are we looking for?
18. You plan and organize yourself, establishing an action plan to complete work efficiently and on time by setting priorities when appropriate
19. You don't settle for less. You set high goals for yourself, monitor your progress and tenaciously work to exceed those goals
20. You’re adaptable and you don’t let major changes in responsibilities or environment stop you from completing tasks
What's in it for you?
We live, sleep and breathe our corporate values: We communicate for ENGAGEMENT; We operate as ONE TEAM; We act PROMPTLY and with PURPOSE; We OWN the outcome; We play the LONG GAME
No matter who you are or where you’re from, we welcome new ideas and fresh perspectives. We believe in teamwork. We’re better, together.
We strive to foster personal and professional growth by providing all employees with internal career advancement.
We offer a competitive total compensation package including but not limited to:
Competitive wages
Bonus program
Medical benefits
Generous Pension program