What is the job role?
We are looking for a Senior Planning Technical Support Officer to deliver a high quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.
As a high performing Planning Team we are currently transforming the way we provide our service, looking to improve our processes and ensure the delivery of a value for money service.
The day to day requirements in your role will be providing monitoring, mapping and data support to the planning team. You will deal with enquiries, housing delivery and S monitoring, working with officers through varying mediums, seeking to resolve queries and using judgement as to when to pass on more complex issues. You will be undertaking data input and ensuring applications on the planning database are kept up to date.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
We are open to considering options including job sharing, part-time working, compressed hours working and different working arrangements for this role.
Who are we looking for?
We are looking for strong analytical and customer service skills, good communication and interpersonal skills - both written and verbal, to deal with members of the public and to establish rapport with colleagues and team members. You will have a keen eye for detail and able to work accurately in a busy environment, using your own initiative.
When applying for this role you will be asked to write a personal statement setting out:-
a) your administrative and data management experience to date.
b) your experience in providing excellent customer service.
c) your knowledge and experience of computer packages/IT systems.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.