About the role
Availability Window
Days From time To time
Sun 13:00:00 23:00:00
Mon 19:00:00 23:00:00
Tue 19:00:00 23:00:00
Wed 18:00:00 23:00:00
Sat 13:00:00 23:00:00
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12), we have opportunities for this too and would love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of your exact shifts. We are happy to support flexibility; if your available times match closely but not exactly, we'd still love to hear from you. Read more.
Customer Service and Delivery
As the face of Tesco on the road, our Customer Delivery Drivers get the opportunity to meet and talk to customers in their homes every day. This role is about more than just driving: it's about helping others and delivering great service with a smile.
It is hands-on, physical, and varied. No two shifts are the same, and customers seek help in many ways. Most of the day, you'll feel like your own boss delivering to customers, with support from managers and colleagues back at base.
Responsibilities
* Ensure the van and trays are clean and organized.
* Maintain the yard tidy and pick up litter.
* Wash trays as required.
* Load the van and check for roadworthiness.
* Communicate with customers about order changes, substitutions, and refunds.
* Handle products with care.
* Explain substitutions to customers, ensuring no extra charge.
* Deliver within the scheduled time slot.
* Call customers if arriving early or late.
Requirements
* Build relationships with colleagues to foster team spirit.
* Be warm and welcoming to customers and colleagues.
* Respond quickly to customer needs and embrace change.
* Be energetic and driven to exceed expectations.
* Share ideas for store improvements.
* Hold a valid UK/EU/EEA driving license (full or automatic) for at least 12 months with no more than 3 penalty points.
Benefits
* Starting holiday of 20 days plus a personal day, rising to 22 days after 12 months, plus bank holidays.
* Request flexible working from day one.
* Discounts including 10% off and 15% at pay weekend, saving up to £2,000 annually.
* Access to wellbeing services and life cover.
* Matching pension contributions up to 7.5%.
* Uniform provided and inclusive policies.
* Access to colleague networks for support and community.
* Read more about benefits.
About Us
Our vision is to become every customer's favourite way to shop, acting responsibly and sustainably. We value diversity, equity, and inclusion, welcoming everyone to be themselves at work. We support flexible working and are committed to an accessible recruitment process. For support, click here.
Note: We recruit individuals over the school leaver's age and only over 18 for roles involving early mornings, late nights, or specific areas like warehouse or driving. Roles may close early if filled. For more info, visit our website.
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