Job Description
Portico are lucky to be the chosen service partner for providing front of house services at the offices of one of the world’s most famous banking institutions, and we are looking for a Workplace Supervisor (Colleague Support Supervisor) to oversee our team of 8 based in the banks Birmingham and Bristol offices.
The role of Colleague Support Supervisor is to ensure that the team is managed to provide the highest level of customer care and personal service to all stakeholders in the clients' business.
This is an operational role, so in addition to inspiring and motivating your team to deliver exceptional service across the offices, you will also be hands on in the offices yourself.
The role will be primarily based in Birmingham, but monthly travel to the Bristol office will be required. Travel costs will be covered.
Shifts: 40 hours per week, with 8 hour shift between the hours of 7am and 6pm, Mon-Fri
Salary: £35,000 per annum
Qualifications
Previous experience of managing a large team within a customer service environment is essential.
The successful candidate must be comfortable with regular travel and have impeccable time management skills.
They will be proactive with a can-do attitude, and the ability to prioritise their workload.
Additional Information
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24-hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.