Hospitality ManagerLocation: London, W2 6BDHours: Monday to Friday 07:30-16:30Salary: Up to £38,000 per annumAbout the RoleWe are seeking an experienced and driven Hospitality Manager to oversee the daily operations of our site, ensuring exceptional guest experiences while meeting business, financial, and compliance objectives. This is a hands-on leadership role responsible for managing staff, finances, operations, and client relationships in a fast-paced hospitality environment.Key ResponsibilitiesStaff ManagementRecruit, onboard, train, schedule, and supervise staffApprove timesheets and motivate teams to deliver high-quality serviceFoster a positive, performance-driven workplace cultureOperations OversightManage day-to-day site operations, including cleaning, catering, maintenance, and stock controlEnsure facilities are clean, well-maintained, and operationally efficientGuest ExperienceOversee bookings and event coordinationMeet and greet guests and clients, handling feedback and complaints professionallyMaintain consistently high service standards and positive guest satisfactionFinancial ManagementManage budgets, control costs, and monitor expenditureForecast revenue and ensure targeted gross profit and revenue goals are metMarketing & SalesPromote the business and identify opportunities for up-sellingDevelop and implement strategies to attract clients and event bookingsHealth & SafetyEnsure compliance with all health, safety, and legal regulationsConduct workplace inspections, safety walks, and compliance checksManage security and risk protocolsAbout YouSkills & CompetenciesStrong leadership and communication skillsExcellent problem-solving and multitasking abilitiesHigh level of customer service focusFinancial acumen and commercial awarenessAbility to remain calm and effective under pressureExperience & QualificationsProven experience in hospitality operations, ideally with supervisory or event management responsibilityExperience managing teams and budgetsDegree in Hospitality Management or a related field (or equivalent experience)Why Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belongin a company and team that values you for you. Actwith purpose and have an impact through your everyday actions.Thrivein your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailersSave for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policies