General Manager – Harlequins FC, Twickenham (Full‑Time / Permanent)
Salary and Benefits
Up to £70,000 + bonus and excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, and more.
Overview
We are looking for a next General Manager at Harlequins FC to play an integral role in delivering a world‑class food and beverage service for one of the most famous and prestigious rugby clubs in the world.
Responsibilities
* Own the day‑to‑day delivery of guest‑first, consistent, high‑quality food and service across all areas of the stadium.
* Work closely with Harlequins FC and the Operations Director to define hospitality strategy with clear objectives and outcomes, align on priorities, and deliver a shared vision for the stadium’s F&B experience.
* Ensure Harlequins remains at the forefront of stadium hospitality – monitor competitor activity, industry trends, and supporter expectations.
* Lead a strong health and safety culture, ensuring full compliance with all policies and regulations.
* Maintain Levy’s standards across excellent food quality, presentation, staffing, and service delivery.
* Work with Compass procurement and third‑party suppliers to ensure quality, value, and operational efficiency.
* Design a flexible staffing model that supports matchdays, events, and extended operating hours.
* Lead and support capex, innovation, and infrastructure projects in partnership with the club, Levy stakeholders, and contractors.
* Build a positive, energetic, and hospitality‑driven culture aligned with Harlequins values.
Qualifications
* Senior F&B leadership experience within stadiums, arenas, large venues, or high‑volume hospitality across a diverse portfolio of outlets and operational functions.
* Strong presence and confidence when engaging with senior stakeholders, clients, and partners.
* Passionate about people, team development, and building a positive culture.
* Experience leading change programmes and delivering innovation.
* Experience working closely with a client organisation.
* Strong commercial acumen with previous P&L accountability.
* Energy, charisma, and confidence.
* The ability to switch seamlessly between leadership and hands‑on teamwork.
* A structured, organised, and adaptable approach.
* A calm nature and ability to work under pressure with resilience in the face of unexpected challenges.
Benefits
* Competitive salary with bonus and full company benefits.
* 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
* Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
* Mental health support: 24/7 Employee Assistance Programme.
* Family benefits: Enhanced maternity, paternity, and adoption leave; 2 days’ additional leave after returning from maternity leave; day off for your baby’s first birthday; enhanced family leave.
* Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
* Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
Levy UK & Ireland is part of Compass Group, the world’s largest catering company and a vibrant leader in hospitality.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
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