Description
About the Role
Are you ready to dive into a role where your enthusiasm and energy can shine? At Butlin's, we live by the motto of ‘Getting Stuck In’, and we’re on the lookout for passionate Team Members to join us as Guest Services Team Member Plus!
In this exciting position, you’ll work on Mondays and Fridays, ensuring our accommodations are spotless while delivering exceptional service to our guests. Your mission? Help our guests create unforgettable memories by sharing insights about our fantastic offerings and the local area.
We believe in putting the fun back into our guests' holidays! If things don’t go as planned, you’ll use your empathy and problem-solving skills to get everything back on track. You’ll also play a key role in the check-in experience, meeting guests face-to-face and assisting them with any needs they may have.
Live-in accommodation is available for these roles!
Key Responsibilities
We’re searching for motivated individuals who thrive in a fast-paced environment and love to learn. Here’s what you’ll be doing:
* Deliver outstanding service to our guests, ensuring their stay is enjoyable.
* Communicate effectively and confidently, both in person and over the phone.
* Support your colleagues and work as a team to create a positive atmosphere.
* Log jobs and feedback using various systems, so being computer-savvy is essential.
* Receive comprehensive training and support to develop your skills across all areas of your role.
No two days will be the same, and you’ll relish the variety of working with diverse team members and guests!
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating unforgettable experiences for hundreds of thousands of guests, whether they’re enjoying a family break or our epic Adult-only Big Weekenders.
Our culture is one of the best things about working at Butlin’s! We’re dedicated to providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three core values. If you’re looking for a role where you can Create Smiles, aren’t afraid to Get Stuck In, and where the team genuinely Cares For Each Other, then this could be the perfect fit for you.
Join us at this exciting time and be part of something truly special at Butlin’s!