The Commercial Department is dedicated to building and sustaining long term strategic partnerships with the organisation’s most critical customers. Key Account Managers own the commercial relationship with designated key accounts, ensuring customer loyalty, revenue growth, and alignment between customer strategies and organisational objectives. The role acts as the voice of the customer internally while driving sustainable, mutually beneficial growth.
The Key Account Manager is responsible for the strategic management and development of assigned key accounts. This role focuses on long term relationship building, account planning, and value creation across complex customer organisations. Acting as a trusted partner to senior stakeholders, the Key Account Manager ensures customer objectives are fully understood and aligned with the company’s capabilities, driving retention, expansion, and profitable growth.
Requirements
* Owns and executes strategic account plans for assigned key accounts to deliver long‑term revenue growth, margin improvement, and customer loyalty.
* Builds deep, multi‑level relationships with senior decision‑makers and influencers, positioning the company as a trusted strategic partner.
* Acts as the single point of accountability for key account performance, coordination, and customer satisfaction.
* Leads regular strategic account reviews, identifying risks, opportunities, and long‑term growth initiatives.
* Identifies, qualified, and develops account expansion opportunities, including cross‑sell, up‑sell, and new solution adoption.
* Leads complex commercial negotiations, contract renewals, and long‑term agreements in collaboration with internal stakeholders.
* Works cross‑functionally with sales, operations, engineering, supply chain, and finance to ensure seamless delivery against customer commitments.
* Captures and translates customer demand forecasts, providing operating sites with clear long‑term visibility and planning inputs.
* Provides strategic customer insight to internal teams, influencing product development, service improvements, and operational priorities.
* Maintains accurate and up‑to‑date account information, plans, and forecasts within the CRM system.
* Monitors industry trends, competitor activity, and customer strategies to proactively position the organisation for success.
* This role may require security clearance.
Skills
* Demonstrates strong strategic relationship management and stakeholder engagement capabilities.
* Excels at navigating complex customer organisations and decision‑making structures.
* Communicates confidently and credibly at senior and executive level.
* Balances customer advocacy with commercial discipline and accountability.
* Works collaboratively across internal functions to deliver integrated solutions.
* Applies analytical thinking to account planning, forecasting, and opportunity development.
* Maintains high standards of professionalism, integrity, and trust.
* Effectively prioritises competing demands across a portfolio of high‑value accounts.
* 33 days holidays including public holidays
* Additional day off to celebrate your birthday
* Hybrid Working Policy
* Cycle to Work Scheme
* Life Assurance up to 4X salary
* Pension Scheme
* Training & Professional Development Opportunities
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