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Join to apply for the Home Claims Handler role at Vxplore
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Join to apply for the Home Claims Handler role at Vxplore
Welcome to Hastings Direct
We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. We have invested heavily in technology, pricing, data, and analytics, and nurture a strong culture and invest in our people. Our Finance team is building a leading finance technology platform, focusing on leadership development and adding value to the business.
Job Title: Home Claims Handler
Location: Leicester or Bexhill - Hybrid
We invite you to consider joining our team if you meet some of our criteria, even if not all. We value enthusiasm and potential.
Role Overview: Reporting to the Desk Surveyor Team Leader, your responsibilities include managing home claims processes, supporting desktop settlements, liaising with suppliers, and supporting customers.
Key Responsibilities:
* Act as a referral point for colleagues, suppliers, and stakeholders.
* Participate in WIP review meetings to manage claim lifecycles.
* Ensure compliance with procedures and manage claims files accurately.
* Navigate systems like Fintech, Core Logic, and Respond.
* Handle incoming calls to support customers effectively.
Essential Skills/Experience:
* Customer service experience in insurance, preferably claims.
* Ability to work remotely using online tools like MS Teams.
* Efficient and accurate work ethic aligned with SLAs and targets.
* Strong system navigation skills.
* Excellent communication skills for internal and external relationships.
The Interview Process: Includes recruiter screening and an interview with the Hiring Leader. We are committed to inclusive recruitment practices.
Benefits: Competitive salary, flexible hybrid working, bonus scheme, financial wellbeing benefits, mental health support, generous leave, and additional perks.
Join us to experience a culture focused on our 4Cs: colleagues, customers, company, and community. We support your growth and development.
Hastings Group is an equal opportunities employer. We conduct thorough referencing, including credit and criminal checks.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Insurance
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