HR Services Team Manager – Vetting
Glasgow
Contract - till End Dec
A great opportunity has arisen for an experienced HR Services Team Manager to lead a dedicated Vetting Services Team. You’ll oversee the rollout of Enhanced Vetting Checks for our retail population, ensuring a smooth, compliant, and high‑quality experience for employees and candidates.
This role is ideal for someone who thrives in a fast‑paced environment, brings strong HR operational expertise, and is confident managing sensitive and complex vetting activity.
Key Responsibilities of the HR Services Team Manager - Vetting, include
* Acting as the central coordination point for all vetting activity, planning and managing team workload across rollout phases
* Ensuring service delivery meets expectations, including SLA performance and customer experience
* Designing processes and producing collateral to support the retail rollout
* Managing dashboards and reporting progress to leaders and stakeholders
* Working closely with the vetting partner to monitor risks and support employees and candidates
* Handling escalations and providing Employee Relations guidance on vetting fails or refusals
* Building strong relationships across People Services and wider business workstreams to ensure effective collaboration and representation
The successful HR Services Team Manager – Vetting, will have:
* Strong HR background with solid experience in employment checks and vetting processes
* Experience working with external screening partners
* Proven team leadership or management experience
* Strong understanding of multiple HR policies, procedures, and systems
* Excellent written and verbal communication skills, with the ability to influence at all levels
* Ability to manage complex and sensitive issues professionally and with discretion
This is a key role in ensuring safe, compliant hiring across our retail teams while delivering a positive and supportive experience for colleagues.
To apply for the HR Services Team Manager – Vetting, please send your CV to