Are you passionate about delivering outstanding customer experiences? Looking for a permanent opportunity where your skills and energy truly make a difference? If you're proactive, detail-oriented, and thrive in a fast-paced, team-driven environment — we want to hear from you.
We’re on the lookout for a Customer Service Coordinator to join our dynamic Customer Service Team. You’ll be the friendly and professional voice of Tarmac, supporting our valued customers and helping us deliver excellence every single day.
What You’ll Be Doing
As a Customer Service Coordinator, you’ll play a vital role in ensuring smooth communication and top-tier service. Your day-to-day will include:
Handling customer enquiries and orders via phone and email with speed and accuracy
Creating positive experiences with every interaction
Performing precise data entry and sales processing
Collaborating with internal teams to resolve issues efficiently
Spotting opportunities to improve processes and enhance service delivery
Maintaining accurate customer records in our CRM system
Communicating with departments like Finance, Depot, and Purchasing
Supporting product delivery and contributing to business success
Building product knowledge and sharing insights with stakeholdersThis is a Monday to Friday role, with a rostered Saturday morning (worked from home). After successful training, you’ll enjoy the flexibility of hybrid working as part of a team rotation.
Who We’re Looking For
We’re seeking someone who brings energy, precision, and a customer-first mindset. The ideal candidate will:
Be confident using IT systems (training provided)
Have a positive, approachable attitude and strong communication skills
Show resilience and tenacity under pressure
Deliver first-class customer service with attention to detail
Thrive in a fast-paced, collaborative team environment
Why Join Us?
Be part of a supportive and inclusive team
Enjoy flexible working arrangements
Develop industry-leading product knowledge
Make a real impact on customer satisfaction and business successWhy Tarmac
We don't just offer a job, we offer a career.
Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunitiesWe’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future?
Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
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Tarmac Trading Limited