Senior Service Assurance Manager – Contract 📍 Location: Castle Donington (Office Based, 5 days per week) 💰 Rate: £400 per day (Inside IR35) ⏳ Duration: 6 months 🔔 On-call support required in case of Major Incidents We are looking for an experienced Senior Service Assurance Manager to join a key programme within a large-scale distribution and retail technology environment. This role will be critical in ensuring the stability, resilience, and performance of IT services across the Distribution Centre. Key Responsibilities * Lead and manage service assurance activities across the Distribution Centre. * Oversee Change, Problem, and Incident Management processes. * Act as the main point of communication with senior stakeholders across technology and business teams. * Collaborate closely with Product and Engineering teams to ensure service stability. * Manage IT support teams and drive service performance improvements. * Produce service level reports and monitor ongoing service delivery. Essential Experience * Strong background in Service Management (ITIL framework preferred). * Proven experience in managing Major Incidents and Problem Management. * Strong stakeholder engagement and communication skills. * Preferable: experience within Logistics and Retail industries...