Income Officer
* Based in Carlisle, Newcastle or Workington
* 36.25 hours per week
* 18 Month Fixed term contract
* £32,640 – £34,680 per annum + Benefits package
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Income Officer on an 18 Month fixed term contract, based in Carlisle, Newcastle or Workington with a salary of £32,640 - £32,680 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Income Team at CCHA. As an Income Officer you would sit within an experienced and knowledgeable team which is responsible for ensuring that income to the organisation to the association is maximised, through effective rent collection. Our Income Officer post is a varied role, working with many different teams across the association, to provide an excellent service to customers by keeping them informed of their rent payment responsibilities and by taking appropriate measures, in line with our Arrears Policy, when required payments are not made.
We are looking for someone with a can-do attitude who can utilise their methodical approach, excellent communication skills and experience of front-line arrears recovery work to provide an excellent service.
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.
You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click “Apply Now” to complete our online application.
Closing date for applications: Sunday 5th October 2025
Interviews to be held: In Carlisle on Tuesday 14th and Wednesday 15th October 2025