We are looking for a full-time Single Point of Access Worker (SPA) to join our Leeds Sensory Service This role is full time and will be responsible for processing incoming referrals (via the phone, video call, emails, face to face) and other enquiries to the service. As part of the role you will:
* Log referrals on to our database, record and support collation of statistics for BID Services and Local Authority for quality assurance and monitoring purposes e.g. daily, monthly, quarterly, bi-annually and annually.
* Undertake initial assessments with service users who have a sensory impairment in order to identify the options available to meet their needs.
* Respond to telephone enquiries, keep records of these and refer on to team members as appropriate..
Able to communicate clearly and have a good telephone manner
* Able to work within tight deadline and able to manage own workload
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