Salary: £35,000 - 35,000 per year Requirements: Excellent communication skills, both written and verbal Ability to achieve successful outcomes in handling difficult situations Demonstrated analytical, diagnostic, and troubleshooting skills Ability to work in a fast-paced environment Shows initiative and acts independently to resolve problems Works effectively both as a team member and independently Ability to provide great customer service Solid technical skills and good understanding of IT infrastructure and systems Responsibilities: Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc. Escalate complex issues to 3rd line engineers or external vendors when required Identify recurring problems and devise sustainable preventative measures Install and configure new IT equipment following technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and resolve more complex problems Engage with third parties to jointly resolve in-depth product issues Technologies: Hardware Support Network Mobile More: We are a forward-thinking company based in Abingdon, offering a salary range of £30,000 - £35,000 for our 2nd Line IT Support Engineer position. Our team is dedicated to delivering excellent technical support and troubleshooting services to our IT customers. We provide a supportive work environment that values professional development and personal well-being, including 21 days of holiday (increasing with service), a birthday day off, an employee assistance programme, and more. We are committed to equality and inclusivity, welcoming applicants from all parts of the community and supporting those with disabilities. last updated 8 week of 2026