Anexciting new opportunity has arisen within the Catering Service Delivery teamfor a new band 3 Supervisor to work as part of the team of catering servicedelivery experts in assisting to deliver service excellence to the LeedsTeaching Hospitals patients.
Thepatient catering service at Leeds is about to enter a period of exciting changeand development in the delivery of excellence in patient catering services.This is a very unique role and will be highly rewarding for the successfulcandidate
Main duties of the job
The post holder will be responsible for the dayto day supervision of a team of staff in the completion of their duties in linewith local & Trust policies and procedures. A significant proportion of therole will involve the coaching & development of the catering and customerservice skills of front line Ward Housekeeping staff - including otherSupervisors and Managers - to ensure that all ward level patient food servicesare delivered in a professional manner, in line with the department expectationsand to the appropriate legislative and nationally required standards. Keyaspects of the role are also product development, evaluations and trials ofpatient food items and development of new service methods.
About us
LeedsTeaching Hospitals is one of the largest trust in the UK and the OperationalFacilities team is one of the largest and most diverse staffing groups withinthe trust. The Facilities team within the patient catering departmentprovides a wide range of catering services to many diverse clinical settingsfor our patients. The facilities team embraces development and progression ofits staff and looks for progressive and proactive approach to support ourstaff and patients. The patient catering team is a relatively small but wellestablished group of staff which creates a friendly and welcoming team ethos.
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of th
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Job responsibilities
Thefirst line management of Patient Environment staff.
Toreact and deal with independently any operational situation arising using owninitiative in line with Patient Environment and Trust systems/policiesensuring serious situations are immediately brought to the attention of nextin line manager.
Aspart of team meetings to actively take part and contribute to anydevelopments that occur including making proposals to changes in PatientEnvironment.
Tocommunicate effectively with Sisters, nursing staff and patients to ensurethe effective delivery of the service.
Thescheduling of work and appropriate allocation of duties to team members, inline with agreed allocation sheet, work schedules.
Tomanage staff to ensure that they are fulfilling their duties correctly inline with agreed practices and procedures and that each staff performancereaches the appropriate level.
Ensuringthe timely and correct performance of routine and periodic cleaning duties inline with agreed service specification.
Tocarry out regular recorded monitoring of the services including the standardof cleanliness and food service and identify and rectify specific areas offailing.
Conductand take part in the recruitment, training, induction and appraisals ofstaff.
Thesupervision of staff, reporting any breaches of discipline to the AssistantHotel Services Manager.
Ensuringthat all staff maintain a high standard of personal hygiene, and are smart intheir appearance and wear the correct form of uniform/protective clothing.Organise replacements as required.
Ensuringthat all information is collected and recorded in the event of any accidentsand that appropriate action is taken to prevent any similar occurrences.
Toassist with the security of the building and contents as required.
Torecord and complete duty rotas, time sheets and maintenance of staff recordsincluding control of overtime and process as required by Patient Environmentand Trust policies to help contribute towards the control of expenditurewithin budget and effective record keeping.
Tokeep the manager abreast of matters affecting the delivery of the service andto make recommendations on improvement.
Toliaise with the manager on staff welfare and related problems.
Toensure the safe provision of patients meals and beverages within establishedtime parameters working within the Trust codes of practice for food safety.
Checksall menu summary sheets both before ordering meals and after meal service foraccuracy and full completion. Ensuring that wastage is recorded and kept to aminimum and that action is taken on any incomplete or unacceptableinformation.
Checksall menu summary sheets after meal service for accuracy and full completion.Ensuring that correct food temperatures is recorded and that none are missedand that action is taken on any incomplete or unacceptable information
Toensure that all menu summary sheets are sent to the Receipt and Transferpoint in a timely manner.
Tosupervise and monitor the patient meal service ensuring that Food Safety andfood presentation is adhered to at all times and that the patients are servedthe meal they have ordered and that it is appropriate to meet their needs.
Tooversee the collection and return of all thermo containers from and to theReceipt and Transfer points and that the thermo containers are clean and ingood repair.
Topromote good housekeeping including the timely removal of any refuse/rubbishetc and that the use of inappropriate storage areas (eg corridors) isavoided.
Ensurethat all equipment and materials are kept clean and in a good state ofrepair, reporting defects immediately using agreed system and ensuring thatthey are available to use in the quickest time possible.
Toinstigate and maintain quality control of the area of responsibility againstagreed service level agreements, initiating and ensuring remedial action istaken where necessary.
Topromote a customer approach within the team when dealing with other staff andmembers of the public. Provideassistance to persons requiring directions etc.
Monitoringof other related contracts such as window cleaning, pest control and linenproviding a day to day contact for operational issues.
Maintainclose liaison with the receipt and transfer point to ensure a seamlesspatient meal service. Working togetherto solve issues/deal with any complaints and operational problems.
Tooversee the changing of curtains and blinds as necessary.
Tooversee ordering and distribution of all Patient Environment related stores.
Postholder to oversee mop cleaning and distribution process
Compliancewith and management of the Trust Attendance Management policy to include themonitoring of sickness and review of employees at the informal stage.
Tocommunicate with team members via team briefs/presentations.
Toact as a key trainer to update knowledge within the team of key subjects(ie. Infection Prevention & Control and Patient Environment)
Tosupervise Receptions and provide cover as required.
Person Specification
Qualifications
* Basic Food safety/Hygiene certificate (or ability to obtain on commencement)
* Basic level English and Maths
* Health & Safety / COSHH / training / awareness
Experience
* Previous Catering / Cleaning experience
* Previous NHS experience
* Work within a food manufacture or warehouse environment
* Customer facing / customer care experience
Skills & Behaviours
* Ability to work under own initiative and as part of a team
* Dedicated to support the development of a high quality service
* Shows enthusiasm in regard to personal development
Additional Requirements
* Able to meet physical requirements of the role
* Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
* Ability to communicate both verbally and by reading and writing
* Requirement to work in a chilled environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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