Financial services complaints handler (newry)

[UK]



Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Complaints Handlers to join our supportive, fast paced customer service team. Why work with us?
* £27,976.00 Annual Salary
* Fully Work from Home Role
* Ideal for maintaining a work life balance while still being part of a team

* Details
* Start date: 29th June 2026
* Location: Work from Home
* Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 and 18:00 Mon - Fri (may include weekends when required)
* Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place*





Firstly, what you get from us!



* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200 for you
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support TP journey



Now about the Job!


You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

What you'll do
* Manage, investigate and progress multiple complaints through to resolution.
* Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA, both via telephone and in writing
* Proactive prioritisation and management of own allocated workload
* Investigate root cause of complaint and gather information from relevant teams or stakeholders
* A confident communicator who can maintain an empathetic approach whilst adhering to company policy and procedures
* Regular communication with our customers, both in writing and by telephone, to gather information, address issues, concerns and objections and notify of complaint outcome
* Demonstrate knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance controls and quality assurance
* Provide feedback, where appropriate, in line with continuous improvement culture
* Ensure compliance with legal and industry regulations, organisational policies and professional codes of conduct

Main Job Requirements
* Minimum 1 years’ experience of complaint handling within Financial Services organization is desirable but not essential as full training will be provided
* Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear
understanding of next steps
* Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar
* Is able to demonstrate experience in complex, regulated customer service environment
* Can confidently manage assigned workloads
* Able to prioritise workloads to meet targets and timelines



The skills you'll need
* Passionate about delivering excellent customer service
* Attention to detail
* Is able to demonstrate excellent communication skills both verbally and in writing
* Comprehensive technical/computer skills


Values we look for you to have:

1. Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
2. Collaboration- You enjoy working with others and you like working as a team player.
3. Communication-