Tech Angels is a service that aims to reduce digital exclusion across Surrey. These days so much connection happens digitally; those without the knowledge or equipment to connect to the internet are at a very high risk of loneliness and isolation, which have a significant negative impact on physical and mental health.
To combat this, we provide devices on long term loan to people who are disabled or living with a health condition, family carers, of older age, or to those with another vulnerability. We also offer a match with one of our team of volunteer Tech Angels, to help with digital literacy and confidence. We also supply those who do not have WiFi access with a data sim card so that they can be connected.
The purpose of the role is to take ownership of the full delivery of the service, coordinating referrals from initial enquiry through to completion. This includes managing volunteers, supporting service users, and ensuring all elements of the service run effectively so that people facing digital exclusion receive the support they need to get and stay connected.
Currently we have funding for East Surrey, Surrey Downs and Elmbridge therefore most of the travel required will be to these areas.
Main Responsibilities
Service Delivery & Coordination
* Manage referrals from enquiry through to completion
* Ensure service users are assessed, supported and followed up
* Coordinate device loans, SIM provision and support pathways
* Monitor progress and resolve day-to-day issues
Volunteer Management
* Recruit, onboard and induct new volunteers
* Conduct initial calls, interviews, references and DBS processes
* Match volunteers with service users
* Monitor visits, activity and reporting
* Provide ongoing support and communication to volunteers
Service User Support
* Act as main contact for service users and carers
* Support those matched, waiting or needing additional help
* Ensure consistent engagement and positive outcomes
Data & Administration
* Maintain accurate records across systems (e.g. Volunteero or database)
* Track activity, outcomes and service data
* Manage inbox and enquiries
* Ensure compliance with data protection and internal processes
Engagement & Promotion
* Build relationships with local organisations and referrers
* Attend outreach and community events
* Promote the service and increase referrals
Reporting & Communication
* Contribute to weekly updates and monthly reports
* Write case studies
Team Contribution
* Work collaboratively with colleagues to deliver the service
* Support volunteer engagement activities and training
* Contribute to team meetings and service improvements
Person specification
It is essential that you have:
Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
Advanced organisation and coordination skills
Good level of computer literacy including all Microsoft packages with experience of using a range of databases
A high degree of self-motivation and able to work on own initiative
Confident phone call manner
Live within Surrey and be prepared to travel across the county when required
The ability to either work from home (with regular work in the community) or be based in our office in Burpham, Surrey
It is desirable that you have:
Experience and knowledge of working with people who are Disabled, have a long-term health conditions and/or carers
Experience and/or knowledge of working or volunteering in digital inclusion or technology training
Confident and persuasive presentation skills
Experience in group facilitation or training
A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
An understanding of GDPR and adult safeguarding principles
This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise and pay for this for you if you are successful).
As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:
Induction training and support
On-going training and development and the opportunity to complete accredited training
27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service
Access to our Employee Assistance Programme
Equipment (laptop and mobile phone)
Pre-agreed expenses
Prospects of career development
Company Pension Plan
A great team and an interesting role!
May 2026
If you would like to apply for this role please complete and return an application form by 5pm Friday 5th June 2026.