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Job: Store Crew
Location: Canterbury
Job Type: Permanent, Part-time (8 hours - to include weekends)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard.
We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation.
Role Overview
You put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive to our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
1. Greet and thank customers warmly, ensuring they have a memorable experience.
2. Provide exceptional service, using your knowledge to help customers find the best products for them, both in-store and across our channels.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries and stock replenishment on the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and product launches.
8. Adhere to all FatFace policies and procedures.
9. Ensure GDPR compliance at all times.
Competencies
1. Deliver excellent customer service focused on customer needs and satisfaction.
2. Show passion and enthusiasm for the FatFace brand, embodying our values.
3. Align with the company's social and environmental mission, championing impactful actions.
4. Provide a genuine and authentic approach.
5. Act with integrity, demonstrating interest and understanding of others.
6. Respect and value team members, fostering positive relationships.
7. Be proactive and engaged in team activities.
8. Use humour appropriately and tailor interactions to individuals.
9. Promote multichannel purchasing options proactively.
10. Maintain operational standards across all areas, including deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
1. Customer service experience is desirable but not essential.
2. Excellent interpersonal and communication skills.
3. Positive attitude and proactive mindset.
4. Ability to work well under pressure.
5. Confidence to take initiative and work independently.
6. Team-oriented approach.
7. Effective time management skills.
Benefits of working with us
1. 25 days holiday plus bank holidays.
2. Generous monthly discount allowance.
3. Perkbox access from day one, offering discounts, wellbeing content, and more.
4. THRIVE learning system with extensive resources.
5. Dental insurance (employee-funded).
6. Pension scheme.
7. 24/7 EAP support via UNUM/Retail Trust/Fashion Textiles Support.
8. Sick pay allowances.
9. Sabbatical leave based on service.
10. Enhanced family-friendly policies, including maternity leave.
11. Refer-a-friend scheme.
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