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Job Description
Do you see yourself growing and developing your career in luxury retail? Do you have experience of all things compliance in a retail environment? Have you got experience of cash and stock-control? Do you have excellent organisational and planning skills? Do you have strong relationship management and communication skills?
As an Operations Manager, you will be an expert in your area of responsibility that is effectively the backbone of the showroom. Ensuring it runs to exceptional standards from excellent presentation, cash and stock-control, and all things compliance. Acting as a focal point within the business, providing links between Sales teams and support services in the store. The pace is fast-moving and dynamic, which requires outstanding performance against the required business KPIs to ensure a seamless support service to all clients.
The Operations Manager is expected to harness a working environment which encourages teamwork and energy by demonstrating strong leadership and excellent communication skills. Problem solving skills and the ability to think on your feet is essential.
About You
* Previous operational experience in a retail environment
* A great understanding and experience of store compliance
* Experience of cash and stock-control
* Strong organisational skills, with the ability to multitask
* Excellent communication and interpersonal skills
* Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPIs are delivered
* IT literate
About Us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. It holds a Royal Warrant and has a rich history of craftsmanship and royal connections. It produces fine jewellery, watches, silverware, glassware, and bespoke accessories. Part of the Watches of Switzerland Group, a FTSE-250 company, it operates over 190 showrooms across the UK, US, and Europe, including partnerships with prestigious brands.
Our success is based on strong partnerships, impactful marketing, and leading-edge technology, all supported by our highly trained and motivated staff committed to delivering exceptional client experiences.
Benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* Virtual GP service
* Share Save Scheme
* Birthday Off
* Wellbeing Tools
* Discount Scheme
* Enhanced Maternity Pay
We celebrate diversity and are committed to an inclusive environment, reviewing applications anonymously based on qualifications, skills, and experience.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Retail, Luxury Goods, Jewelry
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