Overview
Join to apply for the Claims Handler role at TieTalent.
Total Spectrum are currently recruiting a Claims Handler for one of our Insurance Broker clients, based in the Leeds area. This is a full time, permanent position straight with the client.
Details
* Hours: 09:00 - 17:00, Monday to Friday (office based).
* Salary: £32,000 - £40,000 per annum, depending on experience.
Responsibilities
* Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including motor, property, casualty, liability, and commercial insurance.
* Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims.
* Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, considering policy terms, legal considerations, and client interests.
* Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements.
* Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests related to claims.
* Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, including risk management recommendations and coverage enhancements to clients.
* Continuous Improvement: Stay informed on industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices.
Key Performance Indicators
* Claims Closure Rate: Timely resolution and closure of claims within established service level agreements.
* Client Satisfaction: High levels of client satisfaction through prompt, transparent, and empathetic service.
* Settlement Accuracy: Accurate and fair settlements aligned with policy terms and client needs.
* Claims Cost Management: Manage claims costs to minimise financial impact while maximising value and coverage.
* Compliance Adherence: Follow regulatory requirements, industry standards, and company policies.
Qualifications / Key Skills
* Experience in claims handling within an insurance broker or similar environment.
* Excellent communication and interpersonal skills.
* Attention to detail and accuracy in data entry and documentation.
* Ability to work effectively in a fast-paced environment.
* Proficiency in insurance software (Acturis desirable) and Microsoft Office suite.
* Problem-solving and decision-making abilities.
* Client-focused mindset with a commitment to delivering exceptional service.
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