Rotolo Consultants, Inc. (RCI) is looking for talented individuals seeking to join one of North America’s fastest-growing landscaping companies. If you are looking for a rewarding career with constant professional development and growth- look no further. Join RCI and grow the future with us!
AS A REGIONAL MANAGER
You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget.
Department: Landscape Maintenance
Reports To: Division Manager
FLSA Status: Exempt
REGIONAL MANAGER DUTIES INCLUDE
* Manage and direct Overall Customer Experience
* Direct initial Site Assessments to determine what our program will fix and won’t
* Lead new customer orientation. Align customer expectations with program deliverables: Who, What, When, Why
* Manage overall program execution according to SOS
* Perform regular site audits to ensure quality standards
* Create and manage Opportunity Pipeline per property
* Work with customer to establish annual enhancement budget
* Photo document growth and improvement of key areas per property annually
* Proactively communicate property issues, upcoming services, etc. w/ Customers and AMs
* Oversee prompt response to customer generated issues and manage appropriate resolution
* Conduct annual contract review and renewal with customers
* Direct and assist Area Managers daily
* Work with Area Managers to meet or exceed property GM budgets
* Participate in meetings and assist Division Manager in overall leadership of the Division
* Other duties may be assigned.
QUALIFICATIONS
* Bachelor’s Degree is preferred.
* 3-5 years related industry experience.
* Experience in business management, including basic accounting skills.
* Valid driver’s license and clean MVR.
COMPENSATION / BENEFITS
* $70,000.00 - $80,000.00 per year based on experience and industry-specific certifications/licenses
* Medical, Dental, Vision, Liability and several more supplemental insurance options
* Company cell phone issuedVehicle allowances offered
* 401K plan with partial match*
* Paid Vacation, Sick Leave and Holidays*
EDUCATION
Bachelor or Master’s Degree in Horticulture/ Turf Management or a related field is preferred.
LICENSE
Driver's License and clear Motor Vehicle Record (MVR).
KEY PERFORMANCE METRICS
* Sales to budget
* GM to budget
* Customer Retention
* Service Quality Score
* Customer Satisfaction Score
WORK CONDITIONS
* Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary
* Extensive driving within designated work areas
* Must be capable of working outdoors and visiting job sites on a regular basis
RCI is an Equal Employment Opportunity and E-Verify Employer.
Equal Opportunity Employer, including disabled and veterans.
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