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Client:
Moss
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Job Views:
4
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
About Us: 6 Hours
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador capable of engaging with a broad range of customers. You will naturally promote customer service excellence, managing the customer’s journey and experience in-store, ensuring repeat visits. You should be hardworking, dedicated, and adept at swiftly identifying customer needs to offer engaging styling options. Your commitment to exceeding customer expectations will support store KPIs, contributing positively to overall performance through personal productivity.
Key Responsibilities:
* Deliver an exceptional customer experience by following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling in a professional and passionate manner.
* Maximize sales and service goals by seizing every opportunity, elevating each interaction, and contributing significantly to business KPIs.
* Maintain strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this knowledge to enhance the customer experience.
* Identify external opportunities to improve store performance and customer service based on feedback from Feefo and Mystery Shops.
* Assist with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimize losses.
* Follow the Appointment process using the designated platform, ensuring all customers are contacted prior to visits and their status is accurately recorded.
What You'll Need to Succeed:
Technical Skills:
* Basic Product Knowledge: understanding features, benefits, and available products.
* POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.
About You:
* Reflects Moss’s aesthetic through personal style and presentation.
* Embraces continuous self-improvement, resilience, and effective time management, driven by a passion for the brand.
* Possesses outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, enhancing the brand’s presence.
* Embodies Moss’s core values and behavioural competencies daily.
* Employee Discount: 70% across all stores.
* Team Reward Scheme: Up to 15% bonus of gross monthly salary.
* Refer a Friend: £500 bonus for successful referrals for managerial roles.
* Season Ticket Loan: Support for commuting costs.
* Cycle to Work Scheme: Promoting eco-friendly travel.
* Discounted Gym Membership with PureGym: Supporting health and fitness.
* Life Insurance: Providing peace of mind.
* Ongoing Development: Tailored to your career ambitions from day one.
* Access to Moss Learning: Online platform for skill development.
* Employee Hub: Access to benefits, recognition, wellbeing, and updates.
* New Baby Gift: Celebrating personal milestones.
If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
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