Patient services administrator

Surrey Downs Health & Care

We want to recruit a hard‑working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead Hospital, administration team.

What You Have

• Good interpersonal and communication skills with experience of dealing with people at a variety of levels
• Strong organisational skills
• Experience of delivering a wide range of administration tasks to a high standard
• Experience of working within a team
• Proven track record of delivering on objectives within a constantly changing environment
• Ability to act on own initiative and work independently, where required
• Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis

Responsibilities

Provide a high quality efficient administration service to support the smooth running of Specialist Services.

Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians, team leaders.

Provide a high quality customer care first point of contact service using the telephone, email, written correspondence and or face to face. This may involve the delivery of reception, patient admissions and/or telephone helpline services as well as supporting the clinicians to co‑ordinate their clinical workload.

Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.

Be the non‑clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.

Respond to and manage unexpected events occurring within site/ front of house.

Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.

Ensure that mail is collected and despatched promptly.

Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services. Checking patient basic details are correct in system and up‑dating any amendments.

Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.