Job description:
Looking for a Customer Service Advisor to join our small friendly office team, managing the diaries of our mobile technicians by taking bookings via a live diary system.
Working days, hours and Pay:
Monday to Thursday 8:30am-5:30pm Friday 8:30am-3:00pm
Wage : £12.60 Per Hour
We provide our team with:
* Competitive living wage salary – reviewed annually
* Potential to win monthly awards, vouchers, and bonus
* 28 Days holiday per year
* Additional day's holiday for each year of service completed
* Staff & Family discount on company domestic cleaning services
* Full training program with ongoing support
* Online access for holiday booking & payroll
Please note the location of our office is Wick Saint Lawrence and is not well serviced by public transport.
Duties for our Customer Service Advsiors include but are not limited to:
* Answer incoming calls from external parties and responding accordingly
* Responding to website enquiries via the phone and email
* Diary management for Technicians
* Taking card payments
* Outbound calls to contracts
* Outbound calls to generate new business
* Sending appointment reminders and feedback requests
* Ensuring up to date paperwork is available for Technicians
* Typing and sending contracts and documents
* General admin duties
To be considered for this role you must:
* Have excellent knowledge and skills of computers including outlook, word, and excel
* Be able to demonstrate your ability to multi-task
* Excellent written and verbal communication skills
* Confidence in dealing with customers in person, on the phones, and in writing
* Self-motivated and self-sufficient, as we do not believe in micro-management
* Outstanding customer service skills
* Positive attitude
* Good sense of humour and able to deal with high-pressure, fast pace environment.
* Some form of sales experience is preferred but not essential
Our ideal candidate will have experience in appointment booking/diary management. Sales experience and knowledge of the Bristol, Weston, and Gloucestershire areas would be an advantage.
If you wish to apply for our Customer Service advisor please submit a CV.
Job Types: Part-time, Permanent
Pay: £12.60 per hour
Expected hours: 40 per week
Benefits:
* Employee discount
* Free parking
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* No weekends
Experience:
* customer service: 1 year (preferred)
* Sales: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Job Type: Part-time
Benefits:
* Employee discount
* Free parking
* On-site parking
Experience:
* customer service: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person