The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below: Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate. Provide first point of contact for patient, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional. Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol. Record requests for home visits and refer to duty doctor as appropriate.
Receive requests for repeat prescriptions and process in accordance with practice protocol. Register new patients or record amendments to patient records as appropriate. File medical records, hospital reports and letters as appropriate. Photocopying, scanning and faxing documents as appropriate Enter patient information onto the computer as required.
Providing clerical assistance as required, including word, data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol. Arrange patient transport in line with practice protocol. Clearing consulting rooms and ensuring reception area is tidy. Book transport for patients and ambulance services as required.
Manage internal, external post. Maintain stationary and other stocks in reception and consulting rooms. For more information on key duties and responsibilities please see the attached job description.