Customer Service Customer Service & Sales Lead
What we do:
At InstaGroup, we are nationally recognised for our experience, technical knowledge, and expertise as leading installers of energy efficiency and renewables solutions for our customers.
Our purpose is to deliver innovative and cost-effective solutions to save energy, improve buildings, lower domestic bills, and cut carbon emissions, giving our customers peace of mind.
Established in 1980, InstaGroup has developed a vast product stack and services including Flooring, Insulation, Solar Energy, and Heating Solutions.
We are committed to sustainability, with over 80% of the material we use being recycled or from sustainable sources.
Our Mission:
At InstaGroup, we are motivated by a clear mission: to transform the energy sector by delivering innovative, sustainable solutions that surpass our customers' expectations.
Through our steadfast commitment to excellence, integrity, and environmental responsibility, we aspire to lead the field in energy advancement while positively influencing the world around us.
With each project, product, and partnership, we endeavour to forge a brighter, more sustainable future for generations to come
The Customer Service & Sales Lead is responsible for providing excellent customer service acting as the first point of contact to support our customers and clients, with experience in business to consumer sales and process.
This role requires a versatile individual with strong communication and negotiation skills, who can assist with a wide range of inquiries. The ideal candidate will be sales, customer-focused, adaptable, and able to handle a dynamic fast-paced environment.
Key responsibilities:
Contact customer and clients either by phone or email to discuss their requirements
Prospecting for new clients, generating leads, and converting them into customers
Managing customer/ client relationships, and achieving sales targets
Working closely with marketing and other teams to align sales efforts and ensure a cohesive customer experience
Following up with customers after sales to ensure satisfaction and address any issues
Maintaining accurate customer records, sales data – updating CRM salesforce
Maintain and update tracker spreadsheets effectively – looking at process and streamlining.
Provide administration and customer services support to the Senior Planner and project co-ordinators
Managing and answering customer calls, managing expectations and passing them on to the relevant people.
Skills & Experience:
Strong negotiation skills to secure favourable terms and close deals effectively
Understanding of sales processes, techniques, and best practices
Ability to influence potential clients to choose the company's products or services
Verbal communication skills, including active listening, for confidently and clearly resolving queries
Written communication and accurate typing skills
Organisation skills for managing multiple customer queries simultaneously
Problem-solving skills for resolving complex customer queries
Conflict resolution skills for managing interactions with challenging customer
Proficiency in Microsoft Office Suite, especially Excel, and experience with CRM software
What we offer:
Competitive salary up £30,000.00 - £35,000.00 per annum
12% annual performance bonus
EV salary sacrifice scheme
Up to 6% pension contribution
25 days leave, plus bank holidays (increasing to 28 days after 5 years' service)
Medicash – Cashback plan
Life insurance
£600 annual personal development budget
Regular staff events
Referral scheme – earn up to £500 for each successfully recommended employee
Laptop, Mobile Phone,
Opportunities for career growth and development.
Equal Opportunity Statement:
At InstaGroup, we are dedicated to fostering an inclusive workplace culture that values diversity in all its forms. We believe that every individual brings unique perspectives, experiences, and talents to our team, and we are committed to creating an environment where everyone feels respected, supported, and empowered to thrive. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for opportunities at InstaGroup.
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