We are recruiting an excellent opportunity fro a customer services officer on a 6 month initial contract. As the first point of contact for our customers, contractors, and internal teams, you’ll play a vital role in delivering friendly, efficient, and compassionate support—ensuring every interaction leaves a positive impression. Duties will include- * Handling queries over the phone, by email, and in person—always offering friendly, solution-focused support. * Logging and scheduling repair and maintenance requests using our CRM system. * Managing and recording complaints and concerns with empathy and professionalism. * Supporting smooth day-to-day operations with accurate record-keeping and coordination with internal teams. * Providing administrative support. * Offering clear advice to residents on rent payments, tenancy matters, and welfare entitlements. * Helping residents understand their responsibilities under their tenancy agreements. * Issuing rent statements, payment cards, and setting up Direct Debit/Standing Orders to encourage timely payments. * Ensuring resident enquiries are passed to the right teams and followed up promptly. Skills & Experience- * A genuine commitment to customer care and community service. * Strong communication skills and a calm, helpful manner. * Good organisational and time-management abilities. * A team player who can also w...