EMBERWOOD HEAD WAITER
SALARY: £13.75 per hour + Tronc (Approx 3-4k per annum)
FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of
service and guest interaction. We have a professional, yet conversational style
of service, where we learn about our guests needs, and adapt accordingly. We
are dedicated to surpassing expectations, using experiences such as our Pudding
Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to
an exquisite service. At Emberwood, within our first few months of opening, we
have already established ourselves as a leading restaurant in Bath, having been
awarded a space in the illustrious Michelin Guide. Now we have set our sights
to find the best and most passionate people within the hospitality sector to be
able to consistently deliver the best possible experience in Bath.
What Do We Offer?
As well as a competitive salary and a monthly service charge
contribution, Emberwood offers the following:
- Free
Hotel Breaks - From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.
- Leisure
Passes - We encourage you to enjoy your time off work and will
contribute £150 towards a membership at a leisure centre or with associations
such as the National Trust.
- Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,
four weeks leave at 90% for fathers)
- Institute
of Hospitality - We will pay for your membership, creating avenues for
learning, coaching and mentoring.
- Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.
- Health
Assured - A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.
- Subsidised
Learning Courses - We encourage your learning, and development so
would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, bespoke uniforms where appropriate and a
cycle to work scheme
Who Are We Looking For?
The Head Waiter will ensure that all food services are well supported
and help direct the members of the team in being prepared for service. They
will be extremely passionate about food and beverage, supporting the Managers
in training the team and arming them with all the tools to succeed during
briefings. They will be responsible for encouraging the team to remain service
and guest focused.
They will be the right-hand person of the Management team during
service, as well as ensure all preparations leading up to those services are
exact and precise. They will also be encouraged to deliver magic moments,
empowering the team to deliver an exquisite experience to the guest and be
proactive in ensuring all public areas and spaces should be looked after.
They should have at least 2 years of full-time experience in a
comparable position and environment. It is essential they are guest focused and
recognise that the team will be responsible for delivering an exquisite
experience. As such, training and shaping the team is fundamental in being able
to achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust and experiences.
Ensure the preparation and delivery of service is at the highest
standards in relation to our offering.
Assist with training of staff in the consistent delivery of the order of
service, menu knowledge and elevating the guest experience.
Complete individual tasks assigned by the restaurant manager or line
manager
Compliant with Health and Safety Standards, built in to deliver
exquisite experiences for guests.
Run a section in the restaurant, lounge
or terrace with enthusiasm, energy and personality.
Oversee all sections accorss Emberwood
and support the team in delivery of the product to a high standard
Responsibility for the correct opening or close-down of the restaurant
Leadership though energy and enthusiasm for the environment and brand to
create a positive feeling for all staff and guests.