About the Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.
The working pattern for this role is: Coatbridge HC (Monday 4pm‑9.30pm) & Cumbernauld (Friday 9am‑3.46pm).
Working Hours & Pay
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring overall pay remains unchanged.
In This Key Role, You Will
* General reception duties.
* Dealing with enquiries, either face‑to‑face or by telephone, from the general public, patients and external agencies.
* Effective and efficient use of a PC and relevant software packages to ensure accurate information is available at all times.
* Resolve disputed appointment times, offer new appointments and re‑arrange existing appointments.
What You’ll Bring
* Educated to standard grade level or experience in a similar role.
* Well‑developed interpersonal skills in customer care.
* Excellent communication skills.
* Good organisational and planning skills.
What We Offer
* Annual Leave – 35 days including public holidays.
* Generous NHS pension scheme.
* Annual incremental salary progression.
* Paid sick leave increasing with length of service.
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
Equal Opportunities
* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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