THE OPPORTUNITY
Title: Operations Manager
Location: Lutterworth
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Elevate the power of your work
Job Summary:
Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operations in Lutterworth. This leadership position is responsible for the direction and operational execution of our document scanning services. You will be accountable for managing operational strategy, team performance, process optimisation, and financial oversight, to ensure exceptional quality of work for our clients.
Your Role in Our Mission:
* Operational Leadership: You will be responsible for overseeing all activities and team members, ensuring a high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports.
* Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. You are accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards.
* Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team by maintaining skills matrices, implementing training plans, and addressing performance issues promptly and professionally.
* Business Planning & Forecasting: In collaboration with senior management, you will develop and execute service delivery plans that maximise resource utilisation and exceed client expectations. You will maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records to ensure transparency and accountability.
* Quality & Continuous Improvement: You will enforce strict adherence to standard operating procedures (SOPs) and quality assurance processes. You will also be responsible for investigating non-conformance incidents and identifying opportunities for process improvements to enhance productivity and efficiency.
* Financial Management: You will maintain the commercial viability of our operations by monitoring key performance indicators (KPIs) and ensuring contracts are delivered against agreed-upon cost models. You are responsible for financial data collation and forecasting to maximise resource utilisation and profitability.
* Compliance: You will ensure all Iron Mountain HR policies and compliance procedures are strictly followed.
Valued Skills & Experience:
Leadership Experience: Experience managing a large team of 100+ individuals, within a fast-paced, target-driven environment. You may already be working in:
* Contact Centre Management
* Logistics & Supply Chain
* Manufacturing & Production
* Financial Services
* Healthcare Administration
* Records Management & Archiving ...but we would also welcome applications from other sectors.
Business Acumen: A solid understanding of business process management, process implementation, and operational security (confidentiality and legislative compliance).
Management Skills: Strong leadership and people management skills with the ability to create a high-performing, motivating culture. You should be a decisive manager who can handle variable and conflicting business issues effectively.
Communication: Exceptional ability to present operational facts, objectives, and deliverables clearly and concisely.
Please note: Government SC clearance is a condition of employment. You must have been a legal resident in the UK for 5 years.
Discover what awaits you:
* Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
* Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
* Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
* Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
* Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
* Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
* Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalised future.
* Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
* Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.